Terms of Service - ComTrack

Last updated: October 30, 2025

PLEASE READ THESE TERMS OF SERVICE CAREFULLY.

Hello and welcome to ComTrack. We provide a website and software platform that give you online access to commission data, reporting, reconciliation tools, automation services, and related functionality (the “Services”).

These Terms of Service describe the rules for using our website located at https://comtrack.io (the “Website”) and all Services made available by ComTrack Inc. (“Company,” “ComTrack,” “we,” or “us”), whether you access them as a guest, trial user, paid subscriber, or through any other form of access.

By using the Website or Services, you agree to these Terms of Service and to our Privacy Policy (https://comtrack.io/privacy-policy), which is incorporated into these Terms by reference. If you do not agree, do not use the Website or the Services.

YOUR ACCESS TO AND USE OF THE WEBSITE AND SERVICES IS SUBJECT TO OUR PRIVACY POLICY. USE OF MOST FEATURES OF THE SERVICES REQUIRES AN INTERNET CONNECTION, AND YOU ARE RESPONSIBLE FOR ANY ASSOCIATED CHARGES FROM YOUR SERVICE PROVIDER.

THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, LIMITATIONS ON LIABILITY, AND DISCLAIMERS OF WARRANTIES. YOUR RIGHTS ARE LIMITED.

Acceptance of the Terms of Service
Eligibility
Collection and Use of Your Information
Changes to the Terms of Service
Updates to the Website and Services
Accessing the Website and Account Security
Intellectual Property Rights
Trademarks
Prohibited Uses
User Contributions
Monitoring and Enforcement; Termination
Content Standards
Copyright Infringement
Reliance on Information Posted
Changes to the Website and Services
Information About You and Your Visits
Linking to the Website and Social Features
Links from the Website
Third-Party Materials
Automated Retrieval Services (Including “Retrieve”)
Disclaimer of Warranties
Limitation on Liability
Dispute Resolution and Arbitration
Limitation on Time to File Claims
Indemnification
Governing Law and Jurisdiction
Electronic Communications
Export Regulation
U.S. Government Rights
Waiver
Severability
Entire Agreement
Your Comments and Concerns

1. Acceptance of the Terms of Service

These Terms of Service (“Terms,” “Terms of Service,” or “Agreement”) form a binding agreement between you and ComTrack Inc.

By accessing or using the Website or any Services (including any content, functionality, tools, automations, data processing, reporting, downloads, or other features made available by ComTrack), you agree to be bound by these Terms of Service and our Privacy Policy at https://comtrack.io/privacy-policy.

If you do not agree, you must not access or use the Website or the Services.

You also acknowledge and agree that certain Services may be subject to additional terms or service-level agreements. If you use those Services, those additional terms also apply.

2. Eligibility

The Website and Services are offered and available only to users who are 18 years of age or older and who can form a binding contract with ComTrack.

By using the Website or Services, you represent and warrant that:

You are at least 18 years old,
You are legally permitted to use the Website and Services in your jurisdiction, and
All information you provide to ComTrack is and will remain accurate and complete.

If you do not meet these requirements, you must not access or use the Website or Services.

If you access the Website or Services from outside the United States, you are responsible for compliance with local laws.

3. Collection and Use of Your Information

ComTrack may collect information about you and your usage of the Website and Services through automated means (including cookies, session tracking, analytics, and similar technologies) as well as through information you submit.

You may be required to provide certain information in order to create an account, access paid features, or enable specific Services (for example, commission processing, carrier portal access, reconciliation, or reporting).

All information we collect is handled according to our Privacy Policy (https://comtrack.io/privacy-policy). By using the Website or Services, you consent to our collection, use, storage, and disclosure of your information as described in the Privacy Policy.

4. Changes to the Terms of Service

We may revise and update these Terms of Service from time to time in our sole discretion.

All changes are effective immediately when posted and apply to all access to and use of the Website and Services after posting.

However, changes to the dispute resolution terms (arbitration, governing law, etc.) will not apply to any dispute for which you and ComTrack already had actual notice before the change.

Your continued use of the Website or Services after updated Terms are posted means you accept those changes. You are responsible for reviewing these Terms regularly.

5. Updates to the Website and Services

We may, at our sole discretion, develop and provide updates to the Website and/or Services. These updates may include new features, modifications, bug fixes, security patches, performance improvements, changes to data processing behavior, or removal of functionality (“Updates”).

You agree that:

ComTrack has no obligation to provide any specific Update on any timeline.
We may add, modify, suspend, or remove features at any time.
Certain features may stop functioning properly if you do not implement an Update.

All Updates are considered part of the “Services” and are subject to these Terms.

6. Accessing the Website and Account Security

We reserve the right to withdraw, suspend, or modify the Website or any part of the Services at any time, for any reason, without notice. We will not be liable if any part of the Website or Services is unavailable at any time.

From time to time, we may restrict access to some or all of the Website or Services, including to registered users.

You are responsible for:

Making all arrangements necessary for you to access the Website and Services;
Ensuring that anyone who accesses the Website or Services using your credentials or internet connection is aware of these Terms and complies with them.

If you create an account, you must keep your credentials (including username, password, API keys, tokens, or portal credentials) confidential. Your account is personal to you, and you may not share access with another person or entity unless that access is explicitly permitted by your agreement with ComTrack.

You agree to notify us immediately at team@comtrack.io if you suspect any unauthorized access to or use of your account or any other breach of security.

We reserve the right to disable or terminate any account, credentials, or access — at any time, for any reason or no reason — including if we believe you have violated these Terms.

7. Intellectual Property Rights

The Website, the Services, and all related content, features, software, data models, logic, layouts, workflows, designs, trade dress, and documentation (together, the “ComTrack Materials”) are owned by ComTrack or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property rights laws.

These Terms permit you to use the Website and Services for your internal business use only, and only as expressly authorized by ComTrack.

You must not:

Reproduce, distribute, publicly display, publicly perform, or create derivative works of any ComTrack Materials except as expressly allowed in writing by ComTrack;
Attempt to extract, scrape, or download bulk data from the Services except through features ComTrack intentionally exposes;
Resell, sublicense, or otherwise provide access to the Services to any third party without ComTrack’s written consent.

If we provide downloadable components (for example, reports, spreadsheets, exports), you may make and retain copies solely for your internal business use, subject to all confidentiality, payment, and access restrictions in your agreement with ComTrack.

No right, title, or interest in or to the ComTrack Materials is transferred to you, and all rights not expressly granted are reserved by ComTrack.

8. Trademarks

“ComTrack,” the ComTrack logo, product names, service names, and related branding are trademarks of ComTrack or its affiliates or licensors.

You may not use any ComTrack trademark, logo, or brand without our prior written consent.

All other names, logos, product and service names, designs, and slogans used within the Services are the property of their respective owners.

9. Prohibited Uses

You agree not to misuse the Website or Services. Without limiting that general statement, you agree that you will NOT:

Provide false, misleading, or inaccurate information to ComTrack.
Attempt to gain unauthorized access to any portion of the Website, the Services, ComTrack systems, or any accounts other than your own.
Access, query, or copy any portion of the Website or Services using automated tools (including scraping, spiders, bots, mining tools) except through documented and permitted ComTrack APIs.
Probe, scan, or test the vulnerability of any ComTrack system or network, or breach any security or authentication measures.
Use the Services in any way that could overburden, disrupt, or impair the proper working of ComTrack systems.
Introduce malware, viruses, logic bombs, or other harmful material.
Interfere with any other user’s access to or use of the Website or Services.
Impersonate ComTrack or any other person, or misrepresent your affiliation with ComTrack.
Use the Website or Services for illegal purposes, or for purposes that violate carrier, FMO, MGA, or other partner contractual obligations.
Use data obtained through the Services in a way that violates privacy, confidentiality, non-solicitation, or non-compete obligations you owe to anyone else.

You also agree not to submit, upload, or transmit any content through the Services that violates the Content Standards below.

10. User Contributions

The Website and/or Services may allow you to upload, submit, store, or transmit data, statements, documents, assignments, commission records, messages, or other materials (“User Contributions”), including through features like ingestion/upload tools, chat, comments, support tickets, or shared workspaces.

All User Contributions must comply with the Content Standards in these Terms.

By submitting User Contributions, you grant ComTrack and its affiliates, service providers, successors, and assigns a non-exclusive, worldwide, royalty-free license to host, reproduce, process, analyze, modify, use, store, display, and disclose those User Contributions as necessary to (a) provide the Services to you; (b) improve, troubleshoot, or support the Services; and (c) comply with law or enforce our rights.

You represent and warrant that:

You own or control all rights in and to your User Contributions, or you have all rights necessary to submit them to ComTrack and grant the license above;
Your User Contributions do not violate these Terms, any applicable law, or any right of any third party (including confidentiality obligations, appointment contracts, or carrier agreements).

You understand and agree that you are solely responsible for your User Contributions. ComTrack does not control, verify, or guarantee the accuracy, completeness, or legality of any User Contributions.

11. Monitoring and Enforcement; Termination

We may, but are not obligated to:

Remove or refuse to post any User Contributions, for any reason or no reason;
Take action (including disclosure of your identity) if we believe your User Contributions violate these Terms, infringe intellectual property rights, threaten safety, or create liability for ComTrack;
Suspend or terminate your access to some or all of the Website or Services at any time, with or without notice.

We cannot review all material before it is posted and cannot guarantee immediate removal of objectionable material. We assume no liability for any action or inaction regarding transmissions, communications, or content provided by you or any third party.

If this Agreement is terminated for any reason:

All rights granted to you under these Terms immediately end; and
You must stop using the Website and Services and, if requested, delete any copies of ComTrack Materials in your possession that you are not expressly permitted to retain.

Termination does not limit any other rights or remedies available to ComTrack.

12. Content Standards

User Contributions and activity on or through the Website and Services must comply with all applicable laws and must NOT:

Contain defamatory, obscene, harassing, hateful, violent, or otherwise objectionable material;
Promote or depict illegal activity;
Infringe any intellectual property, contract right, confidentiality obligation, privacy right, or publicity right of any person or entity;
Contain false or misleading statements;
Include personal information of others without proper authorization;
Impersonate any person or misrepresent your identity or affiliation;
Contain commercial solicitations, advertisements, sweepstakes, contests, spam, or mass marketing not expressly permitted by ComTrack;
Be presented in a way that implies endorsement, review, or approval by ComTrack if that is not the case.

13. Copyright Infringement

If you believe that any content available through the Website or Services infringes your copyright, please refer to our Copyright Policy for instructions on submitting a notice. ComTrack’s policy is to terminate users who are repeat infringers.

14. Reliance on Information Posted

The data and information provided through the Website and Services — including dashboards, statements, reports, commission data, and other outputs — are provided for general informational purposes only.

We do not warrant that any such information is accurate, complete, up-to-date, properly formatted for regulatory submission, or suitable for payroll, tax filing, compliance, or compensation purposes without independent review by you.

Any reliance you place on such information is at your own risk. You are solely responsible for verifying accuracy before using any data to pay, charge, reconcile, report, submit to carriers, compensate agents, or comply with contractual obligations.

We disclaim all liability arising from any reliance placed on such materials by you or by anyone who receives access through you.

15. Changes to the Website and Services

We may update content, logic, rates, layouts, outputs, exports, or other aspects of the Website and Services at any time. Content may not always be current or complete, and we have no obligation to update it.

16. Information About You and Your Visits

All information we collect on or through the Website and Services is subject to our Privacy Policy. By using the Website or Services, you consent to all actions taken by us with respect to your information in compliance with that Privacy Policy.

17. Linking to the Website and Social Features

You may link to our homepage, provided the link:

Is fair and legal,
Does not damage our reputation or take advantage of it,
Does not suggest any form of approval or endorsement by ComTrack without our express written consent.

Where we provide social media features (for example, sharing certain content), you may use those features only as we provide them and only with the content they were intended to share.

We may withdraw linking permission or disable social features at any time.

18. Links from the Website

If the Website or Services include links to third-party sites or resources, those links are provided for your convenience only. We have no control over those sites or resources, do not endorse them, and are not responsible for any damage or loss caused by your use of them. Your use of any third-party site is at your own risk and subject to that site’s terms.

19. Third-Party Materials

The Website and Services may display, include, or provide access to third-party data, content, statements, reports, enrollment data, commission schedules, overrides, or other materials (“Third-Party Materials”).

You acknowledge and agree that:

ComTrack does not control, audit, validate, or guarantee Third-Party Materials;
ComTrack is not responsible for the accuracy, completeness, legality, or timeliness of Third-Party Materials;
Your use of any Third-Party Materials is entirely at your own risk and subject to the terms and conditions of those third parties.

20. Automated Retrieval Services (Including “Retrieve”)

ComTrack may offer functionality that programmatically signs in to third-party carrier portals or other external systems on your behalf, downloads data or files (including but not limited to commission statements), and delivers that data into your ComTrack account (“Automated Retrieval Services,” including “Retrieve”).

By enabling, requesting, or using Automated Retrieval Services, you authorize ComTrack to:

Access those external systems using credentials you provide (directly or indirectly);
Retrieve data, files, and statements made available in those systems;
Copy, store, and process that data for your use within the Services.

You acknowledge and agree that:

Automated Retrieval Services may download more data, files, statements, or records than you specifically expected or requested. This can occur due to carrier system behavior, portal changes, expanded date ranges, rolling/updated statements, or other factors outside ComTrack’s control.
You are responsible for all associated fees, usage-based charges, and billable volume tied to Automated Retrieval Services, including cases where more data or files are retrieved than you anticipated.
ComTrack is not responsible for data that is misclassified, duplicated, stale, partial, or otherwise inconsistent due to how carriers (or other external systems) generate or expose that data.
You are solely responsible for reviewing any retrieved data before using it for accounting, payroll, agent/broker compensation, compliance, or reporting.

You further acknowledge and agree that:

You are solely responsible for ensuring that your use of any carrier portal, your retention of access credentials, and your retrieval of data complies with that carrier’s or organization’s rules, contracts, and terms.
ComTrack does not guarantee continued access to any carrier portal or external system.
ComTrack may suspend or terminate Automated Retrieval Services for any carrier, account, or user at any time, with or without notice.

21. Disclaimer of Warranties

YOU UNDERSTAND THAT WE CANNOT AND DO NOT GUARANTEE OR WARRANT THAT THE WEBSITE, THE SERVICES, OR ANY FILES OR DATA OBTAINED THROUGH THEM WILL BE FREE OF MALWARE, VIRUSES, SECURITY VULNERABILITIES, MISCONFIGURATION, BAD DATA, DUPLICATES, OR OTHER HARMFUL OR DEFECTIVE CONTENT.

YOUR USE OF THE WEBSITE, THE SERVICES (INCLUDING AUTOMATED RETRIEVAL SERVICES), ANY OUTPUTS OR EXPORTS, AND ANY DATA OR MATERIALS OBTAINED THROUGH THE WEBSITE OR SERVICES IS AT YOUR OWN RISK.

THE WEBSITE, THE SERVICES, ALL COMTRACK MATERIALS, ANY AUTOMATED RETRIEVAL SERVICES, AND ALL DATA OR OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WITHOUT LIMITING THE FOREGOING, COMTRACK DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

NEITHER COMTRACK NOR ANY PERSON ASSOCIATED WITH COMTRACK MAKES ANY WARRANTY OR REPRESENTATION THAT THE WEBSITE, THE SERVICES, OR ANY OUTPUT WILL BE ACCURATE, RELIABLE, ERROR-FREE, UNINTERRUPTED, SECURE, OR COMPLETE; THAT DEFECTS WILL BE CORRECTED; THAT THE WEBSITE OR SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF HARMFUL COMPONENTS; OR THAT THE WEBSITE, SERVICES, OR ANY OUTPUT WILL MEET YOUR EXPECTATIONS OR COMPLIANCE NEEDS.

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES. IN THOSE JURISDICTIONS, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

22. Limitation on Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL COMTRACK, ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR SERVICES (INCLUDING AUTOMATED RETRIEVAL SERVICES), ANY CONTENT ON THE WEBSITE OR SERVICES, OR ANY DATA, REPORTS, EXPORTS, OR OUTPUT GENERATED BY THE SERVICES.

THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR: LOST PROFITS; LOST COMMISSIONS; LOST RENEWALS; LOST BUSINESS OR ANTICIPATED SAVINGS; LOSS OF GOODWILL; LOSS OF USE; LOSS OF DATA; DATA BREACH; SECURITY INCIDENT; COST OF SUBSTITUTE SERVICES; BUSINESS INTERRUPTION; REGULATORY OR CONTRACTUAL CONSEQUENCES; OR PERSONAL INJURY, EMOTIONAL DISTRESS, OR PROPERTY DAMAGE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COMTRACK’S TOTAL AGGREGATE LIABILITY FOR DIRECT DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS, THE WEBSITE, THE SERVICES, OR ANY DATA OR OUTPUT PROVIDED BY COMTRACK SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO COMTRACK FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT FIRST GIVING RISE TO THE CLAIM.

WITHOUT LIMITING THE FOREGOING, COMTRACK WILL HAVE NO LIABILITY TO YOU OR ANY THIRD PARTY FOR:
(a) ANY SUSPENSION, RESTRICTION, AUDIT, CLAWBACK, CHARGEBACK, INVESTIGATION, COMMISSION HOLD, COMMISSION NON-PAYMENT, TERMINATION OF WRITING RIGHTS, TERMINATION OF APPOINTMENT, OR TERMINATION OF PORTAL ACCESS BY ANY INSURANCE CARRIER, FMO, MGA, UPLINE, DOWNLINE, OR SIMILAR ENTITY; OR
(b) ANY BUSINESS, FINANCIAL, REPUTATIONAL, REGULATORY, OR CONTRACTUAL IMPACT THAT RESULTS FROM SUCH CARRIER OR PARTNER ACTION, INCLUDING LOSS OF COMMISSIONS, LOSS OF APPOINTMENT, LOST RENEWALS, OR TERMINATION OF YOUR ABILITY TO SELL, QUOTE, ENROLL, OR BE PAID BY THAT CARRIER OR PARTNER.

YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING YOUR STANDING AND COMPLIANCE WITH ALL CARRIERS, FMOS, MGAS, UPLINES, DOWNLINES, AND SIMILAR ENTITIES, AND THAT COMTRACK DOES NOT AND CANNOT GUARANTEE OR RESTORE THAT STANDING.

THE LIMITATIONS ABOVE APPLY WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF FORESEEABLE OR EVEN IF COMTRACK WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN THOSE JURISDICTIONS, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

23. Dispute Resolution and Arbitration

Informal Resolution First.
Before starting any formal dispute process, you agree to first email us at team@comtrack.io and attempt to resolve the dispute informally with a ComTrack representative who has authority to settle it. If the dispute is not resolved within thirty (30) days after you contact us, either party may proceed to arbitration as described below.

Binding Arbitration.
Except where prohibited by law, any dispute, claim, or controversy arising out of or relating to these Terms or to the Website or Services that is not resolved informally will be settled by binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable rules. The arbitration will be conducted by a single arbitrator. The arbitration will take place in San Francisco, California, in English. The arbitrator’s decision will be final and may be enforced in any court with jurisdiction.

If your claim is for $10,000 or less, the arbitration will be conducted solely on written submissions unless you request a hearing or the arbitrator requires one.

Class Action Waiver.
You may bring claims against ComTrack only in your individual capacity, not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed.

Opt-Out.
You may opt out of binding arbitration by sending written notice to team@comtrack.io within thirty (30) days of the date you first accept these Terms. Your notice must include: (1) your name, (2) your physical address, (3) the email address associated with your ComTrack account, and (4) a clear statement that you are opting out of arbitration. Opting out does not affect prior agreements to arbitrate disputes that predate your opt-out.

Court Relief.
Either party may bring a claim for injunctive or equitable relief (for example, to stop misuse of confidential information or intellectual property) in a court of competent jurisdiction.

24. Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, THE SERVICES, OR ANY DATA OR OUTPUT PROVIDED BY COMTRACK MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE CLAIM FIRST ACCRUES. OTHERWISE, THAT CLAIM IS PERMANENTLY BARRED.

25. Indemnification

You agree to defend, indemnify, and hold harmless ComTrack, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, successors, and assigns, from and against any claims, liabilities, damages, judgments, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

Your access to or use of the Website or Services;
Your violation of these Terms;
Your User Contributions;
Your use of any data, statements, or other materials obtained through the Services (including how you compensate agents, reconcile commissions, pay uplines/downlines, submit to carriers, or meet regulatory or contractual requirements);
Any dispute between you and any carrier, FMO, MGA, upline, downline, agent, broker, sub-producer, or other third party.

26. Governing Law and Jurisdiction

Except where prohibited by applicable law, all matters relating to these Terms, the Website, and the Services (including non-contractual disputes or claims) shall be governed by and construed in accordance with the internal laws of the State of Tennessee, without giving effect to any choice or conflict of law rule.

Subject to the arbitration terms above, any legal suit, action, or proceeding arising out of or related to these Terms, the Website, or the Services shall be instituted exclusively in the state or federal courts located in Davidson County, Tennessee. You waive any objection to such jurisdiction and venue.

We retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your place of residence or any other relevant jurisdiction.

27. Electronic Communications

By using the Website or Services or by communicating with ComTrack electronically, you consent to receive communications from us electronically. You agree that electronic notices, disclosures, and other communications we provide satisfy any legal requirement that such communications be in writing.

28. Export Regulation

The Website and Services may be subject to U.S. export control laws and regulations. You may not export, re-export, transfer, or make available any part of the Services in violation of U.S. law. You are responsible for compliance with all applicable export laws and regulations.

29. U.S. Government Rights

The Services are “commercial computer software” as defined in 48 C.F.R. § 2.101. If you are the U.S. Government or a contractor acting on behalf of the U.S. Government, your rights to use the Services are only those rights granted to all other users under these Terms and applicable license terms.

30. Waiver

No waiver by ComTrack of any term or condition in these Terms shall be deemed a continuing waiver of such term or a waiver of any other term. Any failure by ComTrack to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

31. Severability

If any provision of these Terms is held by a court or arbitrator to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

32. Entire Agreement

These Terms of Service, together with our Privacy Policy and any additional terms that apply to specific Services or plans you use (including any Order Form, pricing schedule, or service-level or agent terms you have agreed to), constitute the entire agreement between you and ComTrack with respect to the Website and Services. They supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.

33. Your Comments and Concerns

The Website and Services are operated by ComTrack Inc., located in Nashville, Tennessee.

All notices of copyright infringement should be submitted as described in our Copyright Policy.

All other questions, support requests, billing issues, or technical concerns should be sent to:
team@comtrack.io

ComTrack and its products are not affiliated with, endorsed by, or in any way associated with Microsoft Corporation. Microsoft Excel and .xlsm are trademarks of Microsoft Corporation. ComTrack uses the .xlsm format for file compatibility and ease of use, but we do not represent or claim any relationship with Microsoft.

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